IIEST, Shibpur

Indian Institute of Engineering Science and Technology, Shibpur

(Formerly Bengal Engineering and Science University, Shibpur)

Empowering the nation since 1856

आई आई ई एस टि, शिवपुर

भारतीय अभियांत्रिकी विज्ञान एवं प्रौद्योगिकी संस्थान, शिवपुर

(पूर्व में बंगाल इंजीनियरिंग एंड साइंस यूनिवर्सिटी)

१८५६ से देश को सशक्त बनाना

Rana Basu

Assistant Professor

School of Management Sciences

Academic Qualifications

  • PhD(IIT Kharagpur)



  1. Mobile: +91- 9432418698


  1. Email: rbasu.iitkgp@gmail.com

Area of Research

  • Operations Management
  • Risk Management
  • Green Logistics 
  • Quality and Performance Measurement
  • Lean Management

Courses Undertaken

PG Courses

  • Computer Applications in Management
  • Market Research
  • Management Information Systems
  • Production & Operations Management

Recent Publications (Last 10)


  1. Basu, R., and Bhola, P. (2016) “Impact of Quality Management Practices on Performance Stimulating Growth: Empirical Evidence from Indian IT enabled Service SMEs”, International Journal of Quality and Reliability Management, Vol 33 (8), pp 1179 – 1201
  2. Basu, R., and Bhola, P. (2016) “Integrating Fuzzy MCDM Methodology to Investigate Quality Management Practices in Indian Digital Service SMEs”, International Journal of Services and Operations Management, Vol 25 (2), pp 173 – 205
  3. Basu, R., and Bhola, P. (2015) “Exploring Quality Management Practices and its Pattern Analysis in Indian Service SMEs”, Journal of Enterprising Culture, Vol. 23 (2), pp. 199-235
  4. Basu, R., and Bhola, P. (2014) “A Framework to Identify Service Quality Determinants of IT Enabled Scalable Ventures: A Study from Indian Context”, Journal of Information and Knowledge Management, Vol. 13 (4), pp. 1-14
  5. Basu, R., and Biswas, D.  (2013) “A Study on Indian Higher Educational Institute Based Business Incubators”, Journal of Enterprising Culture, Vol 21 (2), pp 199 – 225
  6. Basu, R., and Bhola, P. (2014) “An approach to prioritize Quality Dimensions of IT enabled small service firms: A study of Indian SMEs”, 11th IEEE International Conference on Service Systems and Service Management (ICSSSM), 978-1-4799-31347/14.  
  7. Upadhyay, P., Basu, R. and Dan, P.K. (2011) “Issues before Indian Small and Medium Scale Enterprises Opting for ERP Implementation”, Information Intelligence, Systems, Technology and Management, Vol 141, pp 41 – 50, Communications in Computer and Information Science
  8. Basu et al. (2017) "Neoteric quality improvement approach in resource constrained in Indian service SMEs: a concept note", International Journal of Productivity and Quality Management, Vol 21 (4), pp. 516 - 531