Dr. Shanujas. V is a Faculty in the area of Human Resource Management and Organizational Behaviour at School of Management Sciences (SOMS), in the Indian Institute of Engineering Science and Technology (IIEST), Shibpur since November 2020. She earned her Ph.D. in the area of Human Resource Management from the National Institute of Technology Calicut (NIT Calicut) under the guidance of Dr. T. RadhaRamanan. She has completed MBA (Human Resource Management & Finance) from the University of Calicut, Kerala, and qualified UGC NET in the subject ‘Management’ in 2013. She has also done M.Com (Finance) from Madurai Kamaraj University, Tamil Nadu. She qualified UGC NET in ‘Commerce’ in 2015. She obtained a BBA (Bachelor of Business Administration) from Farook College, University of Calicut, Kerala. She was working as an Assistant Professor and Head of Commerce and Management Department in Blossom Arts and Science College, Kondotty, Kerala for 2 years. She is interested in the research areas of employee competency, performance management, employee well-being and employee engagement.

Academic Qualifications

Ph.D – NIT Calicut (2020)

MBA – University of Calicut, Kerala (2011)

M.Com – Madurai Kamaraj University, Tamil Nadu (2013)

UGC NET – Management (2013) and Commerce (2015)

BBA – Farook College, University of Calicut, Kerala (2009)

Research Statement

Using Structural equation modeling (SEM),we find that technical competencies have high impact on customer services and thereby enhance the satisfaction of customers. We have developed competency index and customer satisfaction index for the Cooperative banks in Kerala by developing a new-fangled equation based on the employee performance level, customer satisfaction scores and priority weight of each job competencies. We have also developed job competency – job performance grid and job competency – customer satisfaction grid and suggested policy framework to the bank by categorizing the employees based on their job competency, job performance and customer satisfaction scores. The framework developed for policy decisions conveys the need for training programmes to improve different job competencies in different situations. This framework will help the bank management in taking appropriate decisions while handling people with varying levels of skills, performance, and customer satisfaction score.


  1. Shanujas, V., &Ramanan, T.R. (2020). Identification and ranking of competencies that positively influence customer service: an Indian case study. International Journal of the Analytic Hierarchy Process, 12(1) (Scopus indexed)
  2. Siddiqui, T. A., Shafi, M., &Shanujas, V. (2015). Changing landscape of investor's behavior from venture capital to private equity in India: A learner's perspective. International Journal of Physical and Social Sciences5(3), 38-55.
  3. Shanujas, V., & Ramanan, T.R. (2018). Investigation of job competencies which improves the customer service performance: an AHP approach. Proceedings of 51st Annual Convention of ORSI & International Conference, at Indian Institute of Technology (IIT) Bombay, December 16th–19th, 2018.
  4. Shanujas, V., &Ramanan, T.R. (2018). Development of employee competency – job performance grid for the employees of Malappuram District Cooperative Bank in Kerala. Proceedings of International Conference on Co-operatives in the Changing World of Work, at Indian Institute of Management (IIM) Kozhikode, 29 April-1st May 2018.
  5. Shanujas, V., &Ramanan, T.R. (2018). Discriminating job competencies and performance among cooperative bank employees in Kerala. Proceedings of 4th Management Doctoral Colloquium and VGSOM Research Scholars’ Day, at Vinod Gupta School of Management, Indian Institute of Technology (IIT) Kharagpur, March 14th –15th, 2018.
  6. Shanujas, V., &Ramanan, T.R. (2017). Job competencies and customer service skills: exploring the linkage in cooperative banks in Kerala. Proceedings of 11th ISDSI International Conference, at Indian Institute of Management (IIM) Tiruchirappalli, December 27th – 30th, 2017.
  7. Shanujas, V., &Ramanan, T.R.  (2017). Measuring job competencies in the banking context: application of exploratory factor analysis. Proceedings ofCOSMAR 2017 Conference, at Indian Institute of Science (IISC) Bangalore, November 20th -21st, 2017.
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# Patents Year

Created: 23 November 2019