Rana Basu


Dr. Rana Basu

Rana Basu joined School of Management Sciences, IIEST Shibpur in 2017 as Assistant Professor. He earned his Ph.D. from Indian Institute of Technology Kharagpur, India. His area of works is in the domain of quality and service management with specific relevance to information technology. He holds post-graduate degree (M.Tech) in Industrial Engineering and Management and his research / consulting interests include Total Quality Management, Lean, Innovation and Entrepreneurship, Logistics Operations and Supply Chain Management and development of sustainable models for start-ups and SMEs. He is a regular reviewer of reputed international journals and is in editorial board of international journal. He has published his research findings in international journals and conferences of repute.


Academic Qualifications

Ph.D. (IIT Kharagpur)

Publications (Refereed)

  •  Basu R., Bhola P., and Das M. C.(2020), “A framework of quality management practices for Indian service SMEs”, Quality Management Journal, Vol. 27, pp.  62-75 (ASQ, Taylor and Francis)
  • Basu, R., Bhola, P., and Dan, P.K. (2017) “Neoteric Quality Improvement Approach in Resource Constrained Indian Service SMEs: A Concept Note”, International Journal of Productivity and Quality Management, Vol 21 (4), pp. 516 – 531 (Inderscience)
  • Basu, R., and Bhola, P. (2016) “Impact of Quality Management Practices on Performance Stimulating Growth: Empirical Evidence from Indian IT enabled Service SMEs”, International Journal of Quality and Reliability Management, Vol 33 (8), pp 1179 – 1201 (Emerald)
  • Basu, R., and Bhola, P. (2015) “Exploring Quality Management Practices and its Pattern Analysis in Indian Service SMEs”, Journal of Enterprising Culture, Vol. 23 (2), pp. 199-235 (World scientific)
  • Basu, R., and Bhola, P. (2014) “A Framework to Identify Service Quality Determinants of IT Enabled Scalable Ventures: A Study from Indian Context”, Journal of Information and Knowledge Management, Vol. 13 (4), pp. 1-14 (World scientific)
  • Basu, R., and Biswas, D.  (2013) “A Study on Indian Higher Educational Institute Based Business Incubators”, Journal of Enterprising Culture, Vol 21 (2), pp 199 – 225 (World scientific)

International Conferences

  • Basu, R., and Bhola, P. (2019) “An Empirical Analysis on Factors Influencing Smart Product Development from Industry 4.0 in Indian Context”, 26th EurOMA Conference, pp. 243-252, Finland, Helsinki
  • Jaiswal, A., Basu, R., and Bhola, P. (2019) “Proposed Decision Framework for Smart Product Development in Industry 4.0: An Indian Perspective”, 6th International Conference on Control, Decision and Information Technologies (CoDIT), DOI 10.1109/CoDIT.2019.8820582, IEEE, Paris
  • Basu, R., and Bhola, P. (2014) “An approach to prioritize Quality Dimensions of IT enabled small service firms: A study of Indian SMEs”, 11th IEEE International Conference on Service Systems and Service Management (ICSSSM), 978-1-4799-31347/14, IEEE, Beijing, China
  • Upadhyay, P., Basu, R. and Dan, P.K. (2011) “Issues before Indian Small and Medium Scale Enterprises Opting for ERP Implementation”, Information Intelligence, Systems, Technology and Management, Vol 141, pp 41 – 50, Communications in Computer and Information Science (Springer)

Research Statement

Research Interests

  • Quality and Service Management
  • Digital Entrepreneurship
  • Lean Management
  • Logistics and Supply Chain
  • Industry 4.0; Innovation Management
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Research Areas

  • Lean Management
  • Quality and Performance Measurement
  • Green Logistics
  • Risk Management
  • Operations Management


# Patents Year

Created: 23 November 2019